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ServoClock · Chapter 06

Troubleshooting

Symptoms and solutions – mechanics, time, Wi-Fi, sleep mode.

Troubleshooting

SymptomSolution
Clock doesn't move anything on power-upBoth power supply plugs connected?
Segment doesn't move or jamsSegment run test in the service menu; remove the segment and put it back on straight.
Segment sits too high/too lowFine adjustment in the service menu for this segment.
Servo hums at standstillReduce the end position in the servo settings in small steps.
Time wrong after power failure (Light)Normal – Light has no battery backup; the time re-synchronises after the Wi-Fi connection.
“NTP waiting” in the status lineCheck internet access; update older firmware (automatic fallback servers from v16).
No “ServoUhr-Setup” Wi-Fi visibleClock is already connected – read the IP after start; otherwise factory reset under System.
servouhr.local not reachableLook up the IP by double-clicking the lower encoder (Pro), from the start display or in the router.
Sleep mode never kicks inRadar blanking too short – see service menu.
Functions locked / clock type wrongService menu → set the clock type manually. Encoders are only detected after first use.
Temperature shows nothingLocation set under “Temperature”? Check internet access.
Update fails (“no”)Check Wi-Fi stability, trigger again.

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