Help › PixelFrame64 › Troubleshooting
PixelFrame64 · Chapter 07
Troubleshooting
Symptoms and solutions – connection, time, display, data sources, update.
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| Symptom | Solution |
|---|---|
| Web interface not reachable | Try the IP instead of pixelframe.local (shown on the display at start-up); phone and clock on the same Wi-Fi? 2.4 GHz only; guest networks often isolate devices. |
| No “PixelFrame-Setup” Wi-Fi visible | The clock is already connected – take the IP from the router. Otherwise reset Wi-Fi or factory reset. |
| Clock shows “Waiting for time” | After 25 s the fallback kicks in automatically. If the message remains, the Wi-Fi has no internet access. |
| Page doesn't appear in the rotation | Display duration on the main page is set to “Off” – set a duration and save. |
| Image rotated after switching on | Set display rotation as a correction (Display & night). |
| Lower half upside down / garbled image | Check System → Panel layout. |
| Individual pixels missing in text | System → Panel clock phase to “Classic”. |
| Clock dims by itself | Check the night mode time window or auto brightness; with a weak power supply the clock deliberately throttles on bright images. |
| Weather/stocks/news show nothing | Check internet access; the status display on the system page shows the source's last response. |
| Stock shows “--” | Check the symbol in Yahoo notation (e.g. NESN.SW instead of NESN). |
| PC monitor: “no response from PC” | Allow through the firewall (PC monitor section); is the LHM web server running? IP correct? |
| Energy: “--” and “MB?” everywhere | Modbus enabled in the device app? IP correct? Device online, same network? |
| Energy: sign reversed / values nonsensical | Swap the factor between 1 and -1; data type s32 for power registers. |
| Picture upload fails | Storage full – delete old pictures. |
| Update fails | Check Wi-Fi stability, trigger again. |
Question not answered? Happy to help – reply usually within two working days.
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